FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to ADMIN@UNIKHAIRGALLERY.COM.

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Frequently Asked Questions

Yes, I do offer refunds because I understand things happen. However, refunds are granted at my discretion and are handled on a case-by-case basis.

Yes, I accept exchanges at my discretion, based on the condition of the item and the availability of stock.
Once your order is placed, please allow 1–3 business days for payment to process. Processing times may vary depending on your card issuer, payment method, and holidays, which may cause delays.
Generally, expedited shipping is not offered. However, in some cases, depending on stock availability on hand, I may be able to accommodate expedited requests. Please note that all orders typically take 2–5 business days to arrive.
Yes, all of our extensions are 100% virgin human hair. This means the hair is unprocessed, free from chemicals, and has all cuticles aligned to ensure natural look, softness, and longevity.
Yes, our extensions are 100% raw human hair. This means the hair is completely unprocessed, sourced directly from donors, with cuticles intact and aligned for maximum quality, durability, and a natural look. Our raw Indonesian hair is directly sourced from Bekasi, Indonesia. Our raw Indian hair is directly sourced from Jaipur, India.

How much hair do you recommend for styling?

For Wigs:

  • Available in 180% density and 200% density for a naturally full look.
  • Cap sizes: Small, Medium, Large (customized fit for different head circumferences).

For Bundles (varies by hair type & length):

  • Virgin Hair
    • 2–3 bundles for lengths up to 18 inches.
    • 3–4 bundles for 20 inches and above.
    • Frontal/closure styles may require more depending on fullness desired.
  • Raw Indonesian Hair
    • 4 bundles recommended (wefts run shorter, longer lengths may be thinner at the ends).
  • Raw Indian Hair
    • 3 bundles for most styles (naturally full and thick).
    • 4 bundles recommended for lengths over 24 inches.

How long does the hair last?

With proper care and maintenance, our extensions and wigs can last:

  • Virgin Hair Bundles – typically 6 months to 1 year.
  • Virgin Hair Wigs – may last 6 months to 1 year, with the option to replace the lace as needed for longer wear.
  • Raw Hair – can last 2–3 years or more, since it is co
Yes! Both virgin and raw hair can be colored, dyed, or bleached. Since raw hair is completely unprocessed, it typically lifts and colors more easily than virgin hair. For best results and to maintain hair quality, we recommend having coloring services done by a professional stylist. Excessive bleaching or improper coloring can shorten the lifespan of the hair.

Can I make changes to an order?

I accept change requests within 24 hours of purchase or before your order enters processing. After an order has been processed or shipped, changes (items, length, texture, density, cap size, or shipping address) are not guaranteed.

  • Custom wigs / made-to-order: Once customization begins, changes may incur a fee or require a new order. Any price differences will be billed; refunds may be issued as store credit.
  • Address changes: If the order hasn’t shipped, I can update it.

FAQ Continued

Hair Extension Care Instructions

  • Wash with sulfate-free shampoo and conditioner.
  • Use a wide-tooth comb or extension brush.
  • Avoid excessive heat and harsh chemicals.
  • Store wigs and clip-ins properly when not in use.

Swimming & Sleeping Tips

  • Swimming: Yes, but chlorine/saltwater can cause dryness — wear a swim cap or braid extensions and immediately wash and condition the extensions after.
  • Sleeping: Yes, but tie your hair in a loose braid or bun and use a silk bonnet/pillowcase to prevent tangling.
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